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Information We CollectPRIVACY POLICY

Valence Surface Technologies, LLC and Affiliates

 

Valence Surface Technologies, LLC and its Affiliates (“Valence,” “Provider,” “we,” “us,” or “our”) are committed to protecting the privacy, security, and confidentiality of information entrusted to us. This Privacy Policy describes how we collect, use, store, share, and protect information when Customers, Buyers, vendors, visitors, or any other party (“Customer,” “you,” or “your”) interact with our website, services, facilities, or personnel.

By accessing our website, submitting an Order, or engaging our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide

  • Name, company name, and contact information

  • Purchase orders, specifications, part numbers, drawings, and material details

  • Billing and payment information

  • Regulatory or classification data (e.g., ITAR/EAR details, if applicable)

  • Communications sent to us, including emails, forms, requests, or inquiries

B. Information Automatically Collected 

When you visit our website, we may collect:

  • IP address, browser type, and device information

  • Website usage data, analytics, and interaction behavior

  • Cookies, tracking pixels, and similar technologies

C. Sensitive Regulated Information

For services involving restricted or controlled materials (e.g., ITAR/EAR), we collect only what is necessary to comply with law and provide Services.

2. How We Use Your Information

We use the collected information for the following purposes:

  1. To provide and fulfill Services requested through Orders

  2. To verify materials, specifications, and requirements associated with Customer Orders

  3. To process payments, invoices, and financial transactions

  4. To communicate with Customers regarding Orders, specifications, changes, or support

  5. To comply with legal, regulatory, or industry standards, including ITAR/EAR compliance

  6. To maintain security, protect our facilities, personnel, and systems

  7. To improve our website, processes, and customer experience

We do not sell personal information.

3. Sharing Of Information

Valence may share information only as necessary and appropriate:

A. Affiliates

Information may be shared with our parent, subsidiary, or sister companies for Order fulfillment, operations, and compliance.

B. Service Providers

We may share information with trusted third-party vendors who assist with:

  • Shipping and logistics

  • Financial processing

  • IT infrastructure

  • Compliance support

These parties are required to maintain confidentiality and use information only for the services they provide.

C. Legal and Regulatory Authorities

Information may be disclosed when required by:

  • Law or regulation

  • Government authorities

  • Court orders

  • ITAR/EAR or similar regulatory compliance

C. Business Transfers

If Valence engages in a merger, acquisition, sale, or restructuring, your information may be transferred as part of that transaction.

4. Data Security

We maintain physical, technical, and administrative safeguards to protect information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

Information is retained only as long as necessary to:

  • Provide Services

  • Meet operational and legal obligations

  • Comply with industry, ITAR/EAR, or regulatory requirements

After retention periods expire, information may be securely archived, anonymized, or destroyed.

6. Customer Responsibilities

Customers are responsible for:

  • Ensuring accuracy of information provided in Orders

  • Properly marking confidential, regulated, or restricted information

  • Maintaining security of data transmitted to us

  • Complying with applicable ITAR/EAR or other regulatory requirements when submitting information

Any confidential or proprietary information shared between the parties shall be governed by:

  • Applicable confidentiality agreements

  • Section 7 (Confidentiality) of our Terms & Conditions

  • Any written confidentiality or NDA executed by the parties

Unauthorized use or disclosure of confidential information is strictly prohibited.

7. Confidentiality

Depending on applicable law, Customers may have rights to:

  • Access information we maintain

  • Request corrections

  • Request deletion (subject to legal restrictions)

  • Restrict or object to certain types of processing

Requests must be submitted in writing to the contact information below.

8. Your Rights

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve website functionality

  • Analyze usage trends

  • Enhance user experience

You may modify your browser settings to control cookies, though certain features may not function properly.

9. Cookies and Tracking Technologies

Our website may contain links to third-party sites. We are not responsible for:

  • Content of those websites

  • Their security practices

  • Their privacy policies

We encourage you to review their privacy statements.

10. Third Party Websites

We may revise this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.”

Your continued use of our website or Services constitutes acceptance of any updated policy.